Privacy Policy

This Privacy Policy describes how Casa Negara collects, uses, and discloses your personal information when you use our e-commerce platform to purchase sustainable furniture products. We are committed to protecting your privacy and ensuring the security of your personal information. You consent to the practices described in this Privacy Policy by accessing or using our website.

1. Information We Collect

1.1. Personal Information: When you create an account or place an order on our Platform, we collect personal information such as your name, email address, phone number, shipping address, and payment details. We may also collect additional information you provide, such as your preferences or feedback.

1.2. Usage Information: We may collect information about your interactions with our Platform, including your IP address, browser type, operating system, and pages visited. This information helps us analyze trends, administer the Platform, and improve your browsing experience.

1.3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that let us recognize your browser and remember certain information. You can manage or disable cookies through your browser settings, but please note that some features of the Platform may not function properly without cookies.

2. Use of Information

2.1. We use the collected information to:

• Process and fulfill your orders.

• Communicate with you regarding your purchases, including order confirmations, shipping updates, and customer service inquiries.

• Improve our products, services, and user experience.

• Personalize your interactions with the Platform and provide tailored recommendations.

• Send you marketing communications, newsletters, and promotions, where applicable law permits.

• Conduct research, analytics, and data analysis to understand trends and customer preferences.

• Comply with legal obligations and enforce our Terms and Conditions.

3. Data Sharing and Disclosure

3.1. We do not sell or rent your personal information to third parties.

3.2. We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as payment processors, shipping partners, and IT service providers. These third parties are contractually obligated to handle your information securely and use it solely for our specified purposes.

3.3. We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.

4. Data Retention

4.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

4.2. If you wish to delete your account or request the removal of your personal information from our systems, please contact us using the information provided in Section 7.

5. Data Security

5.1. We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

6.1. Our Platform may contain links to third-party websites or services that we do not control or operate. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Contact Us

7.1. If you have any questions, concerns, or requests regarding this Privacy Policy or handling your personal information, please contact us by email at orders@casanegara.com or call us on +44(0)20 3370 0945.

7.2. We will respond to your inquiries and address your concerns to the best of our abilities.

8. Changes to this Privacy Policy

8.1. We reserve the right to update or modify this Privacy Policy anytime. Any changes will be effective immediately upon posting the revised Privacy Policy on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.